How we use your information
Visitors to our websites
People who use our services (our customers)
Job applicants and our current and former employees
Visitors to our Website
A cookie is a file containing an identifier made up of letters and numbers. The cookie is sent by our web server to your web browser and is stored by your browser. The identifier is then sent back to our web server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
We do not use any persistent cookies. Our cookies are all session cookies which expire when you close your browser session. Our cookies do not contain any information that can personally identify a user.
Controlling Cookies from within your Browser
These links explain how you can control cookies via your browser. But do bear in mind that if you turn off cookies in your browser, these settings apply to all websites not just this one. Your overall browsing experience might be adversely affected.
Internet Explorer Mobile
Contact Us Web Form
We provide a Contact Us web form on our website. This allows visitors to the website to request that we contact them. The personal data that is collected is the visitor's name, email address and business name. This data is logged and emailed to the appropriate Elygra staff.
If the visitor subsequently becomes a customer of Elygra that data is stored and retained, otherwise it is deleted.
People Who Email Us
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Our Customers and Users of our Services
Obviously, we must hold the details of our customers, their businesses and their staff. We need to do this so that we can deliver our services.
We ask you for your personal details including name and contact details. We will also ask you about your previous experience and your education. We may ask for referees and we may require answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
Our hiring managers shortlist applications for interview. They will be provided with all of the information gathered at the Application Stage.
We might ask you to participate in assessment exercises; complete tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by Elygra.
If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of six months. If you say yes, we would proactively contact you should any further suitable vacancies arise.
If we make an offer of employment we will ask you for further information, and we may carry out pre-employment checks. We seek to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:
Proof of your identity – you will be asked to attend our office with original documents, we will take copies
Proof of your qualifications – you will be asked to attend our office with original documents, we will take copies
We may contact your referees, using the details you provide in your application, directly to obtain references
Bank details – to process salary payments
Emergency contact details – so we know who to contact in case you have an emergency at work
Proof of citizenship of the United Kingdom or other proof of the right to work in the United Kingdom
Use of Data Processors
Data processors are third parties who provide services to Elygra. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
If you are employed by Elygra Limited, relevant details about you will be provided to Delafaille & Co. Limited who provide payroll services to Elygra. This will include your name, bank details, address, date of birth, National Insurance Number and salary.
Powell Commercial Insurance
If you are permitted to drive any of the company fleet vehicles your personal details will be passed to Powell Commercial Limited so that they can insure you.
National Employment Savings Trust (NEST) are the providers of the Peoples Pension workplace pension scheme. Employees’ personal details are passed to NEST so that our employees’ pensions can be administered accordingly.
Wider Plan Limited ( KiddiVouchers)
Wider Plan Ltd administer the Child Care Voucher Scheme for Elygra.
How long is the information retained for?
Employee records are retained by us as part of each employee file for the duration of their employment plus 6 years following the end of their employment. This includes records of any security checks and references.
Job Applicant Information
If your employment application is unsuccessful the information you have provided will be retained for 6 months from the point at which you are unsuccessful.
Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months.
If you stop being a customer of Elygra we will retain your details for a period of 3 years following the cessation of the support contract. If you choose to return as a customer during that period, our retention of your data will ease the process of re-instating you as a customer.
Under the General Data Protection Regulation (EU 2016/679) (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.
The GDPR provides the following rights for individuals:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
You can read more about these rights here:
Complaints or Queries
Elygra tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the collection and use of personal information by Elygra Limited. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to Personal Information
Elygra tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any of their personally identifiable information by making a subject access request under the General Data Protection Regulation (EU 2016/679) (GDPR). If we do hold information about you we will:
Respond within 30 days
Tell you what it is
Tell you why we are holding it
Tell you who it is shared with
Let you have a copy of the information in an intelligible form
To make a request to Elygra for any personal information we may hold you need to put the request in writing to the address provided below.
If we do hold information about you, you can ask us to correct any mistakes there may be in the data.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 20 April 2018.
How to contact us
You can write to us at:
6 The Quad
You can email us at: firstname.lastname@example.org